Refund and Cancellation Policy

1. Overview

This policy explains how refunds and cancellations work for purchases made through the Siflan Consulting website. It covers downloadable digital products purchased from our shop and custom services arranged through inquiries and agreements.

2. Digital Products

Our digital products are delivered instantly. Because access is provided immediately after payment, digital product purchases are generally final once access has been provided, subject to applicable consumer protection laws.

We will, however, make things right if something goes wrong. Refund requests may be reviewed for:

• Duplicate payments for the same product.
• Defective or inaccessible products that we cannot resolve or restore.
• Products that are materially different from their descriptions.

3. How to Request a Refund

Email info@siflanconsulting.com with your order details and a description of the issue. We review every request and aim to respond within 5 business days.

Approved refunds are issued to the original payment method through our payment processor, Stripe. Depending on your bank, it may take several additional business days for the refund to appear.

When a refund is issued, your access to the refunded product is revoked.

4. Custom Services

Custom services — such as interactive experience development, business automation, and website development — are governed by the quote, proposal, or agreement for that engagement. Project scope, deliverables, milestone values, delivery timelines, and other specific conditions are established in each client's agreement.

A 50% deposit is required before work begins, and the remaining 50% is payable after agreed acceptance checks and before final delivery.

If an engagement is cancelled, cancellation charges are calculated using completed milestones and approved non-recoverable expenses, subject to applicable law. Any remaining prepaid balance beyond those charges will be refunded.

5. Cancelling an Order Before Payment

You can abandon a checkout at any time before completing payment at no cost. Unpaid checkout sessions expire automatically and no charge is made.

6. Chargebacks

If you have an issue with a charge, please contact us first at info@siflanconsulting.com so we can resolve it directly. Disputing a charge with your bank before contacting us may delay resolution.

7. Contact

For any refund or cancellation question, contact us at info@siflanconsulting.com.