Privacy Policy

1. Information We Collect

Depending on how you use our website and services, we may collect:

• Your name and email address.
• Your phone number, when provided.
• Business information submitted through inquiry forms.
• Project requirements and messages.
• Account and purchase information.
• Information needed to provide customer support.
• Technical information such as device details, IP addresses, and website usage data, where collected.

2. How We Use Your Information

We use personal information to:

• Respond to inquiries.
• Provide quotations and business services.
• Process purchases and manage orders.
• Provide access to purchased digital products.
• Manage customer accounts.
• Deliver customer support.
• Maintain website security.
• Meet legal and accounting obligations.
• Send marketing communications where we have the required consent.

3. Payment Processing

Payments are processed through Stripe.

Siflan Consulting does not intentionally collect or store complete payment card numbers on its website servers.

Stripe processes payment information according to its own privacy and security practices.

4. Information Sharing

We may share information with trusted service providers when necessary to operate our website, process payments, deliver products, provide hosting, or support our business.

We do not sell customers' personal information.

5. Data Protection

We use reasonable technical and organizational safeguards to protect personal information.

No online system can guarantee absolute security.

6. Data Retention

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including applicable legal and accounting requirements.

7. Your Privacy Rights

You may contact us to request access to or correction of your personal information, withdraw consent where applicable, or raise a privacy concern.

We will respond in accordance with applicable Canadian privacy laws.

8. Cookies and Website Technologies

Our website may use essential cookies or similar technologies for authentication, shopping carts, security, and website functionality.

We do not currently use optional analytics or marketing tracking technologies. If this changes, we will update this policy and provide any required notices or choices.

9. International Service Providers

Some technology providers may process or store information outside Canada.

Where this occurs, information may be subject to the laws of the country where it is processed.

10. Contact

For privacy questions or requests, contact us at info@siflanconsulting.com.